Returns & Warranty Policy

At B2B Gifts India, we strive to deliver high-quality corporate gifting products. This policy outlines our terms for returns, replacements, and product warranties.

1. Return Eligibility

• Returns are accepted only for non-customized products.
• Requests must be raised within 2 days of delivery.
• Products must be unused, in original condition, and with proper packaging.

2. Non-Returnable Items

• Customized or branded products (logo printing, engraving, etc.).
• Products approved via design proof before production.
• Items damaged due to misuse, mishandling, or improper storage.

3. Damaged or Defective Products

• If you receive damaged or defective products, notify us within 2 days of delivery.
• Share clear photos/videos as proof for verification.
• After approval, replacement or resolution will be provided.

4. Replacement Policy

• Eligible products will be replaced based on availability.
• If replacement is not possible, a suitable alternative or credit may be offered.
• Replacement timelines may vary depending on product type and customization.

5. Refund Policy

• Refunds are applicable only in approved cases.
• Refunds will be processed within 15 working days after inspection.
• Shipping, handling, and customization charges are non-refundable.

6. Product Warranty

• We provide a 3-day warranty against manufacturing defects from the date of delivery.
• Claims must be reported within the warranty period.
• Normal wear and tear or external damage is not covered.

7. Branded Products Warranty

For branded items, warranty (if any) is provided by the respective brand/manufacturer. Clients are required to contact the brand’s authorized service center directly.

8. Cancellation Policy

• Orders can be cancelled only before production or customization begins.
• Once production starts, cancellation is not allowed.

9. Important Notes

• Product images on the website are for reference only.
• Minor variations in color, finish, or design may occur.
• Bulk orders are processed as per approved samples/designs.

10. Contact for Returns

By placing an order, you agree to this Returns & Warranty Policy.